Personnel Entrance - Entry Trhough Employee Entrance
1
Desinfection of footwear usin a sanitizing mat.
2
Hand desinfection is carried out before associates enter their work area.
3
Supervision of proper use of mask (covering nose and mounth) and gloves.
4
Temperature screen will be conducted.
Front Desk - Check-In
Guest Arrival
1
There will be de disinfectant mats at our main entrance to the hotel, so that the guests clean theri shoes before entering.
2
Temperature of every guest will be taken and the use of anti-bacterial gel and mask (provided by the hotel) will be required.
3
Safety sings and floor marking have been installed around the hotel to indicate adequate physical distancing.
4
At fron desk we have Personal Protective Equipment (PPE) kit available upon request of the guest.
5
Acrylic sheets have been placed between the Receptionist and the Guest to avoid contact.
6
After the exchange of objects between each guest and associate should perform proper hand hygiene.
7
Credit card terminals were placed within reach of the guest, so that the guest can insert / slide card without involving the receptionist.
8
we will have a tombola where the room keys will be deposited to carry out the disinfection process.
Room Cleaning
1
schedule room cleaning service in advance as to assure guests are not inside the room once the housekeeper arrives.
2
To ensure the room is completely disinfected an sanitization process will be carried out with an electrostatic sprayer.
3
Our housekeepers will use PPE at all times (masks and latex gloves).
4
During the guest´s stay all room equipment and accesories will be disinfected daily.
5
Each of our rooms will have a disinfecting wipes kit.
Food & Berverage Service in Restaurants and Bars
1
Our service personnel will maintain personal hygiene at all times.
2
Our personnel use their PPE at all times (mask and latex gloves).
3
For your comfort and safety limited capacity will be applied in all our F&B establishments.
4
Service stations, serice carts, beverage stations an trays are disinfected at least once every hour.
5
We have menus available in QR Code for all our F&B establishments, which can be consulted on a mobile device to avoid contact of printed menus.
Room Service
1
Food ordered from Room Service will be in disposable containers and delivered at the door.
2
food tray and card equipment will be disinfected before and after each service.
3
Our associates will use their PPE at all times.
4
We will ask the guest to place their food waste in the all when they finish their food and call Guest Service "0" to remove them.
SPA
1
At the end of each shift, the Ozone air purifier machine will be placed for better a disinfection.
2
Our massage therapists will constantily clean and disinfect the cabin before and after each service.
3
Acrylic sheets have been placed between the Concierge Spa desk and the Guest to avoid contact.
4
After the exchage of obects between each guest and associate should perform proper hand hygiene.
5
Credit card terminals were placed within each of the guest, so that the guest can insert / slide card without involving the receptionist.
Fitness Center
1
Desinfection of all weight equipment after each use per guest.
2
Anti-bacterial gel dispensers will be available.
3
Safety sing and floor marking have been installed to indicate adequate physical distancing.
4
At the end of each shitf, the Ozone air purifier machine will be placed for better a disinfection.
Common Areas
1
We've posted health and hygiene reminders throughout the property.
2
All over the hotel, we will follow guidelines on proper physical distancing.
3
Elevators: Our staff will disinfect the button panel at least once every hour.
4
In all our common areas, anti-bacterial gel dispensers will be available.
Our Rooms
Be part of our vacation club ¡Here!